PARTS DEPARTMENT

“ ” I recently purchased two vehicles at the Bates Nissan in Killeen. Everyone is kind and patient. I had an outstanding experience here and they even deliver your vehicle 👏. I want to give a special thanks to Gabriel for his exceptional service. From the very beginning, he was friendly,...

“ ” Excellent customer service from start to finish! Gabriel Brown (GB) was friendly, knowledgeable, and made the entire process easy and stress-free. They truly went above and beyond to help me. Highly recommend!

“ ” I had an amazing experience at Bates Nissan! Gabriel was incredibly helpful throughout the entire process and made everything so smooth and stress-free. He was patient, professional, and took the time to answer all of my questions without making me feel pressured. He really worked with me to help...

“ ” Kyra was wonderful as she helped us find the perfect car for our family. Bertram, the sales manager, ran our numbers until we found the right price. Second car purchased from Bates Nissan and it was a great experience.

“ ” Words can’t express enough how grateful I am, I worked with KJ and Bertram the General Sales Manager and when I say amazing, professional and courteous I mean it. They were able to get me in a vehicle even when I thought I wasn’t going to be able to, I came from Georgetown and the trip was...

“ ” I had the best experience here while purchasing my 2026 pathfinder! All staff was knowledgeable and kind! Thank you to Bertram, Kyra and Kendra for being so pleasant to work with!

“ ” Bates Nissan experience could not be better. Friendly personnel all around. The wait time was about right, coffee and snacks were the best thing in the morning, the whole place was spit-shine clean, was shown a live video of the inspection and service performed. We made the right decision to go...

“ ” Our family vehicle had been totaled, and we absolutely needed to replace it. Bates Nissan delivered! Mr Bertram and Mr Kevin helped us find what we needed and got us into a new vehicle so quickly! Thank you so much!!

“ ” Great service

“ ” The main line service advisor Chris Costa is the embodiment of being a utmost professional, and he performs his administrative and customer service duties in a superb manner, also the associate Chris ethics is beyond reproach he demonstrates dedication design and discipline while working with the...

“ ” We bought a 2025 Nissan Murano and our salesman was Justin Boyd. Wow! What a great salesman and very knowledgeable about the vehicle we purchased. I would also like to mention Bertram the manager. He treated us like family and now we are his family. As did Justin. You guys have earned all of our...

“ ” I’m really happy with my Dodge Ram 1500 Quad Cab and with how I was treated throughout the whole process. Kevin “KJ” Cornier was completely clear and open with me — no secrets, no BS, just honest and straight to the point. He genuinely listened and kept things moving smoothly from start to...

“ ” We purchased our vehicle and found the experience to be highly satisfying. Gabriel Brown is the most exceptional salesperson at the dealership. This assessment is based on his prompt responses and sustained focus on the task at hand. He did not oversell but ensured we made informed decisions, as...

“ ” To be honest. Kevin took really good care of us with the sales process. Also, the sales manager Bertram came out to ensure our process was streamlined. Overall they were very helpful and answering every one of our questions plus took care of any concerns we had during the sales process. Thank you...

“ ” I had a great experience purchasing my car last week, and Kevin (KJ) Cornier played a huge role in making it so positive. From the beginning, Kevin truly listened to my wants and needs, rather than trying to push me into something that didn’t fit. He was attentive, knowledgeable, and very...

“ ” The team at Bates Nissan made my car-buying experience very smooth and enjoyable. I briefly chatted with the staff about available cars, made a selection, and then sat back and let the team of professionals do their work. The finance department was very transparent in providing options, which added...

“ ” I had a really great experience with Bates. I was in the market for a new vehicle and they delivered. After speaking to Mr. Josh Snyder, the Internet Sales Manager, he assured me that the price listed on their website was the price, plus TTL, I was going to pay. I was not pressured or made to feel,...

“ ” Very nice place

“ ” Had a very pleasant experience here! Clay, Christy, and the rest of the team made me feel like family! Couldn’t ask for a better team. Much better experience than that *other* Nissan dealer a few towns over

“ ” Ramon sales thanks you soooo much!

“ ” Very kind people who work with your credit. Never have to have a rush like 🏡. 👍 Will try to work with you so you leave happy. 😊 Thank you Tery.

“ ” Our experience with Jiovanni was one of the best ones we’ve had buying a car! He was so resourceful in accommodating our needs.

“ ” Kevin "KJ" Cormier was awesome to deal with. No bs and to the point, which is what I like. Thanks, KJ.

“ ” Excellent service. Trey no hassle

“ ” The Service Advisor Alex Dickerson, demonstrates the core values of ethics, tenacity, and perseverance in doing business, and business operations. The Service Advisor Harolyn Humphrey, demonstrates the core values of altruism, politeness, and prosocial communication skills. The Service Advisor...

“ ” Excellent service, as always. I took my vehicle for an oil change and Alex was awesome. He made sure I was well informed every step of the process. He provided me with additional information on service my vehicle would be needing soon and the price of the work. He was personable, knowledgeable, and...

“ ” Highly recommend KJ with Bates Nissan! He has great communication and willing to answer all of my questions! Everyone at the dealership is friendly and welcoming. Highly recommend KJ and all of the Bates Nissan crew! Thank you for making this the smoothest transaction to date!

“ ” I brought my 2025 Kicks in because of a recall involving the central dash display. I was able to get an early morning appointment (my preference) and the work was completed within 1 hour. The waiting area for customers was comfortable and coffee/snacks were available. The staff I encountered were...

“ ” Great and professional service

“ ” KJ and Bertram were solid while assisting me in purchasing a new vehicle

“ ” Alex is pure class & embodies the highest level of customer service you can only hope for.

“ ” Bates Nissan To provide an update, after entering complaint, another manager Josh reached out to schedule the tint service for my new car and did confirm that the tint has warranty with the shop tinting. Josh also allowed me to drive my car myself to the tint shop. On 11/25/25 I had to buy a new...

“ ” I had an appointment at 12:30 on June 2, 2026. I arrived on time. I went there for a quick service- oil change and a tire rotation. I left after 2:30 pm. I had to notify staff that my car was ready. It was parked on the front side of the service depart and had been there at leat 30 minutes before I...

“ ” Called two days in advance to schedule oil change, arrived early for 11:30 appointment, sat for over an hour in lobby, with no update, went to check on vehicle and it had not even been touched. Was forced to leave due to having to go to work, called to reschedule and was sent to service department...

“ ” Never buy a Nissan from the managers on down care nothing about there cars if you don't get the warranty you screwed even with the warranty you screwed with a brand new car tire busted after two weeks so I didn't get the tire warranty so I had to pay for a new tire after two weeks

“ ” Shady Dealer 2/10/2026 I went here to buy a jeep patriot 2016, I walked in and talked with the sales person, he evaluated my trade in and offered $1500 and ensured all of my other offers were outdated that were $2500+ (done within the last month) , then I was still interested so we negotiated on...

“ ” They took advantage of the fact that I was recovering from major surgery and had to walk with a back brace and walker and was able to distract me when I asked the purchase price of a older vehicle. They ripped me off badly and I am disgusted with myself for not realizing it until it was way too...

“ ” To provide an update, I did contact Bates about the issues I had experienced, and luckily the sales manager named Josh reached out and set up the day for the tint service to my car, and provided me with option to drive my own car myself to the tint shop. This felt like an accomplishment specially...