Testimonials

I recently purchased two vehicles at the Bates Nissan in Killeen. Everyone is kind and patient. I had an outstanding experience here and they even deliver your vehicle 👏. I want to give a special thanks to Gabriel for his exceptional service. From the very beginning, he was friendly, professional, and genuinely committed to helping my family. What meant the most to us was that Gabriel kept us in mind while helping us find the right vehicle for my son. He took the time to understand our needs, stayed in contact, and worked hard to help us find a car that was a great fit. His dedication and thoughtfulness made a big difference and showed that he truly cares about his customers. Throughout the entire process, Gabriel was honest, patient, and knowledgeable. He answered all of our questions and made everything smooth and stress-free. We never felt pressured and always felt like he had our best interests at heart. I highly recommend Bates Nissan in Killeen, especially if you have the opportunity to work with Gabriel. Thank you for going above and beyond to help our family and make this such a positive experience!

Excellent customer service from start to finish! Gabriel Brown (GB) was friendly, knowledgeable, and made the entire process easy and stress-free. They truly went above and beyond to help me. Highly recommend!

I had an amazing experience at Bates Nissan! Gabriel was incredibly helpful throughout the entire process and made everything so smooth and stress-free. He was patient, professional, and took the time to answer all of my questions without making me feel pressured. He really worked with me to help get me into the right car, and I truly appreciate his honesty and great customer service. The whole process was quick, easy, and much better than I expected. If you’re looking for a new car, I definitely recommend asking for Gabriel at Bates Nissan!

Kyra was wonderful as she helped us find the perfect car for our family. Bertram, the sales manager, ran our numbers until we found the right price. Second car purchased from Bates Nissan and it was a great experience.

Words can’t express enough how grateful I am, I worked with KJ and Bertram the General Sales Manager and when I say amazing, professional and courteous I mean it. They were able to get me in a vehicle even when I thought I wasn’t going to be able to, I came from Georgetown and the trip was worth it. This is my second time working with Nissan and they never miss the mark. If your in the area and looking for a vehicle definitely stop by and check them out.

I had the best experience here while purchasing my 2026 pathfinder! All staff was knowledgeable and kind! Thank you to Bertram, Kyra and Kendra for being so pleasant to work with!

Bates Nissan experience could not be better. Friendly personnel all around. The wait time was about right, coffee and snacks were the best thing in the morning, the whole place was spit-shine clean, was shown a live video of the inspection and service performed. We made the right decision to go Nissan! A+

Our family vehicle had been totaled, and we absolutely needed to replace it. Bates Nissan delivered! Mr Bertram and Mr Kevin helped us find what we needed and got us into a new vehicle so quickly! Thank you so much!!

Great service

The main line service advisor Chris Costa is the embodiment of being a utmost professional, and he performs his administrative and customer service duties in a superb manner, also the associate Chris ethics is beyond reproach he demonstrates dedication design and discipline while working with the customers and staff.

We bought a 2025 Nissan Murano and our salesman was Justin Boyd. Wow! What a great salesman and very knowledgeable about the vehicle we purchased. I would also like to mention Bertram the manager. He treated us like family and now we are his family. As did Justin. You guys have earned all of our future business and we're a military family and we appreciate everything you guys have done for us. We loved our new vehicle!

I’m really happy with my Dodge Ram 1500 Quad Cab and with how I was treated throughout the whole process. Kevin “KJ” Cornier was completely clear and open with me — no secrets, no BS, just honest and straight to the point. He genuinely listened and kept things moving smoothly from start to finish. The management team accepted my trade and truly worked with me, and I felt respected the entire time. If you’re looking for a fair deal and people who actually treat you right, I’d recommend this team without hesitation.

We purchased our vehicle and found the experience to be highly satisfying. Gabriel Brown is the most exceptional salesperson at the dealership. This assessment is based on his prompt responses and sustained focus on the task at hand. He did not oversell but ensured we made informed decisions, as all options presented were logical and beneficial. The explanations were clear, non-coercive, and straightforward, focusing solely on features, advantages, and benefits. The overall experience was exemplary and stands out as the best we have encountered. If you have the opportunity to work with Gabriel Brown, I highly recommend it. My wife was impressed, as was I, not only by his knowledge and expertise but also by the respect with which he carried himself. Ask for Gabriel Brown!

To be honest. Kevin took really good care of us with the sales process. Also, the sales manager Bertram came out to ensure our process was streamlined. Overall they were very helpful and answering every one of our questions plus took care of any concerns we had during the sales process. Thank you Bates Nissan, for our new 2025 Nissan Sentra, SV!

I had a great experience purchasing my car last week, and Kevin (KJ) Cornier played a huge role in making it so positive. From the beginning, Kevin truly listened to my wants and needs, rather than trying to push me into something that didn’t fit. He was attentive, knowledgeable, and very respectful of my time. What stood out most was how he gave me space throughout the process. There was no pressure, no hovering, and no harassing behavior that can sometimes come with car sales. He checked in when appropriate, answered my questions honestly, and allowed me to make decisions comfortably and confidently. KJ followed through on everything he said, worked hard to meet my needs, and made the entire experience smooth and stress-free. If you’re looking for a salesperson who is professional, patient, and genuinely focused on helping you find the right vehicle, not just making a sale. I highly recommend KJ. I would absolutely work with him again and would confidently refer friends and family to him.

The team at Bates Nissan made my car-buying experience very smooth and enjoyable. I briefly chatted with the staff about available cars, made a selection, and then sat back and let the team of professionals do their work. The finance department was very transparent in providing options, which added to this positive experience. Finally, the HOME DELIVERY was the icing on the cake. I was so thrilled to see it coming into my driveway. Love my new car. Thanks to Kevin, Rayford, Lauren and Jason for such high level customer service 👏 👌

I had a really great experience with Bates. I was in the market for a new vehicle and they delivered. After speaking to Mr. Josh Snyder, the Internet Sales Manager, he assured me that the price listed on their website was the price, plus TTL, I was going to pay. I was not pressured or made to feel, forced to use their finance company, but was embraced and the process expedited for being Pre-qualified through my own financial institution. Mr. Justin Byrd was very welcoming and he did a fantastic job answering all of my questions. He even desired to fill up the vehicle, which is not common practice for pre- owned vehicles. Nevertheless, my overall experience at Bates Nissan was top notch. Thank you all so very much and I am very pleased with the vehicle, the service and quality of the staff.

Very nice place

Had a very pleasant experience here! Clay, Christy, and the rest of the team made me feel like family! Couldn’t ask for a better team. Much better experience than that *other* Nissan dealer a few towns over

Ramon sales thanks you soooo much!

Very kind people who work with your credit. Never have to have a rush like 🏡. 👍 Will try to work with you so you leave happy. 😊 Thank you Tery.

Our experience with Jiovanni was one of the best ones we’ve had buying a car! He was so resourceful in accommodating our needs.

Kevin "KJ" Cormier was awesome to deal with. No bs and to the point, which is what I like. Thanks, KJ.

Excellent service. Trey no hassle

The Service Advisor Alex Dickerson, demonstrates the core values of ethics, tenacity, and perseverance in doing business, and business operations. The Service Advisor Harolyn Humphrey, demonstrates the core values of altruism, politeness, and prosocial communication skills. The Service Advisor David Valenzuela, demonstrates the core values of moral integrity, scruples, and dedication of serving the needs of his clients. The Service Advisor Billy Baker, demonstrates the Core Values of assertiveness, dedication, and Team Cohesion.

Excellent service, as always. I took my vehicle for an oil change and Alex was awesome. He made sure I was well informed every step of the process. He provided me with additional information on service my vehicle would be needing soon and the price of the work. He was personable, knowledgeable, and very courteous. A true professional. P.S. the coupon for discounted service was not a bad deal either :).

Highly recommend KJ with Bates Nissan! He has great communication and willing to answer all of my questions! Everyone at the dealership is friendly and welcoming. Highly recommend KJ and all of the Bates Nissan crew! Thank you for making this the smoothest transaction to date!

I brought my 2025 Kicks in because of a recall involving the central dash display. I was able to get an early morning appointment (my preference) and the work was completed within 1 hour. The waiting area for customers was comfortable and coffee/snacks were available. The staff I encountered were all very friendly and informative. I was completely satisfied with my visit.

Great and professional service

KJ and Bertram were solid while assisting me in purchasing a new vehicle

Alex is pure class & embodies the highest level of customer service you can only hope for.

Bates Nissan To provide an update, after entering complaint, another manager Josh reached out to schedule the tint service for my new car and did confirm that the tint has warranty with the shop tinting. Josh also allowed me to drive my car myself to the tint shop. On 11/25/25 I had to buy a new car. At the time of purchase on 11/25/25, Justin quoted additional add on 1999.00$ for a tint job for the new car along with inclusive PMA pre-paid maintenance. I agreed to have the vehicle tinted. When reviewing the paperwork provided by the sales mr. Boyd, I noticed that the price of the add on tint service was not listed/ itemized; instead Justin rounded up the add on to the car dealer price-with the car purchase price and there was no itemized listing or any other receipt/invoice for the additional pay. Concerned I inquired about it with the sales Justin. Justin replied that this would be too easy to get as an additional paperwork. On 11/28/25,Justin instructed me to bring the car to get it tinted for the morning of Saturday 11/29/25 at 9:00am. I brought the car at Bates at 9:00am an appointment Justin scheduled himself. At the appointment for tint, I mentioned my concerns, and mr. Boyd with a dismissive attitude criticizing me for making the process complicated despite of their shortcomings reluctantly provided an additional paper for me to sign of PMA in which it shows 367$ invoice of PMA maintenance,but still the rest of the amount of 1999.00$ not listed. So, minus 367$ the PMA, it leaves 1633.00$ unaccounted for as for the tint job. So, how much of this is the tint job? This is a puzzle mystery that sales management refuses to provide itemization for and I have no knowledge as a paying client. On11/29/25 Justin took the car keys to get the car tinted and did not allow me to drive the car to the shop nor allow me to look at the tint that would be put in my car. After having waited for sometime, Justin returned to tell me that the car would not be tinted contrary to his own confirmation to bring the car at 9:00am to tint. So, I was lied to about getting the car tinted on 11/29/25 despite the fact that I pre-paid for it and did exactly as he instructed. To this day he did not provide me with the itemized receipt for the 1999.00$ he charged me for. I would not be able to know what kind of tint they will put on the car despite the fact that I pre-paid for it, nor would I be able to practically see the level of visibility and how that would look from the inside of the car. Initially on 11/29/25 he informed that any issues/ tint warranty for the job would have to be dealt with the tint shop and the request made through the dealership. Whereas on 12/11/2025, as I picked up my car's registration and I reiterated that I would need to practically see the visibility level of the tint, to which Justin responded that I can check online on the tint level, and still not practically possible for me to visibly see the tint VLT;I would not be able to know what kind of tint will be put in my new car. In addition, Contrary to what he told me pre-sale on tint warranty with the shop, Justin stated on 12/11/25 that there will not be warranties at all on the tint job. It will be a one and done, and if an issue comes up with the tint, they will only remove it, but not fix it. So, post-sale Justin Boyd kept changing the terms for the tint job to his own liking and to his own convenience and without any consideration on consumer protection Laws and the rights of the paying client. Thus, on the Saturday of 11/29/25 I left the dealership without the car tinted and without proper invoice as to the spending of 1999.00$. How does it make it ok that the sales cannot provide transparency of itemized add on to the paying customer and not allow the customer to have documentation that itemizes the extra charge, change the terms on warranty-with uncertain on how the customer should proceed should there be an issue related to the tint job that cost a lot.

I had an appointment at 12:30 on June 2, 2026. I arrived on time. I went there for a quick service- oil change and a tire rotation. I left after 2:30 pm. I had to notify staff that my car was ready. It was parked on the front side of the service depart and had been there at leat 30 minutes before I found it. The service advisors that checked me in went to lunch and left my checkout information sitting on their desk which was closed with an "out to lunch sign" posted on it. No one checked on me the whole time I was sitting there. I had to ask for my car myself. Then the other service advisor that eventually checked me out, did not even look up at me. He mumbled, "yeah, sorry bout that I will let the service manager know what happened" and had the nerve to charge me full-price for the service. I just paid and left but I am very upset and disappointed with Bates Nissan services department. It is hard to believe that people are still treating other people this way. Wow, come on Bates Nissan do better! Just common courtesy is all I expected. I received "No care or concern" for me as a customer! The best part about my visit was the young man who made the video. I guess it was worth the $80 something dollars that I paid to be mistreated and ignored 🙁. Help me understand why this treatment is okay!

Called two days in advance to schedule oil change, arrived early for 11:30 appointment, sat for over an hour in lobby, with no update, went to check on vehicle and it had not even been touched. Was forced to leave due to having to go to work, called to reschedule and was sent to service department voicemail, extremely disappointed as this was my first time going to Bates and treated in such a manner after scheduling in advance, no apology, no update, no care for people’s time. Please do better and treat people better.

Never buy a Nissan from the managers on down care nothing about there cars if you don't get the warranty you screwed even with the warranty you screwed with a brand new car tire busted after two weeks so I didn't get the tire warranty so I had to pay for a new tire after two weeks

Shady Dealer 2/10/2026 I went here to buy a jeep patriot 2016, I walked in and talked with the sales person, he evaluated my trade in and offered $1500 and ensured all of my other offers were outdated that were $2500+ (done within the last month) , then I was still interested so we negotiated on the trade in and got it to 8500 with the trade in (somehow went down from $1500 to $1000?) , great. I then payed $230 for a pre purchase inspection done, which ended up coming back with a list of major problems with picture proof and thoroughly explained to me AND the dealer. I texted sales "I understand the price is not negotiable, but can you at least fix the major problems with it? I can fix the smaller issues, If so I got the loan and I'm ready to buy. " He replied that they couldn't fix it and already went as low as they can. In other words "we're fully aware it has issues but we don't want to lose money to pay for this broken vehicle so we'd rather just sell it to the next unknowing person." By the way this listing is still up and I guarantee they plan to sell it without disclosing all of its issues. A cars value is assuming it's fully functional unless the issues are listed with the car. Their motto seems to be "save money, sell damaged vehicles". Update in response to the owner: apparently they think $3000+ worth of internal mechanical work is minor cosmetic damages? Did you even see the picture I attached here that YOU deleted, AND that was provided to your dealership?? These are major repairs including suspension, so please explain how is suspension that is completely damaged with photos for proof is cosmetic damages? The owner just proved my point by confirming they will sell majorly damaged vehicles and mark it off a "cosmetic". Just to add to all of that , he thinks they're "overpaying" when I just went to Mercedes, carmax, and nissan, and ALL 3 offered a higher trade in. Save your time and effort, this place going to scam you.

They took advantage of the fact that I was recovering from major surgery and had to walk with a back brace and walker and was able to distract me when I asked the purchase price of a older vehicle. They ripped me off badly and I am disgusted with myself for not realizing it until it was way too late. Shame on you! I am telling everyone I know to never go here for a vehicle.

To provide an update, I did contact Bates about the issues I had experienced, and luckily the sales manager named Josh reached out and set up the day for the tint service to my car, and provided me with option to drive my own car myself to the tint shop. This felt like an accomplishment specially since the first sales Justin did not allow me to drive my own car to the shop. Josh also confirmed that there is warranty on the tint job with the shop. On 11/25/25, I had to buy a new car. At the time of purchase on 11/25/25 Justin Boyd quoted additional add on of1999.00$ for a tint job for the new car along with inclusive PMA pre-paid maintenance. I agreed to have the vehicle tinted. When reviewing the paperwork provided by the sales mr. Boyd, I noticed that the price of the add on tint service was rounded up with the car purchase price and there was no itemized listing or any other receipt/invoice for the additional pay. I inquired about it with the sales Justin. Justin replied that this would be too easy to get as an additional paperwork. On 11/28/25,Justin instructed me to bring the car to get it tinted for the morning of Saturday 11/29/25 at 9:00am. I brought the car at Bates at 9:00am an appointment Justin scheduled himself. At the appointment for tint, I mentioned my concerns, and mr. Boyd with a dismissive attitude about my concerns provided an additional paper to sign of PMA in which it shows 367$ invoice of PMA maintenance,but still the rest of the amount of 1999.00$ not listed. So, minus 367$ the PMA, it leaves 1633.00$ unaccounted for. So, how much of this is tint job? This is a puzzle mystery that sales management refuses to provide itemization for. Moreover on 11/29/25 Justin took the car keys to get the car tinted and did not allow me to drive the car to the shop nor allow me to look at the tint that would be put in my car. After having waited for sometime, Justin returned to tell me that the car would not be tinted the day he told me to bring the car. So, I was lied to about getting the car tinted on 11/29/25 despite the fact that I pre-paid for it and did exactly as he instructed. To this day he did not provide me with the itemized receipt for the 1999.00$ he charged me for. I would not be able to know what kind of tint they will put on the car despite the fact that I pre-paid for it, nor would I be able to practically see the level of visibility and how that would look from the inside of the car. At the time on 11/29/25 he informed that any issues/ tint warranty for the job would have to be dealt with the tint shop and the request made through the dealership. Whereas on 12/11/2025, as I picked up my car's registration and I reiterated that I would need to know the visibility level of the tint, to which Justin responded that I can check online on the tint level, and I will not be able to know what kind of tint will be put. In addition, Justin stated on 12/11/25 that there will not be warranties on the tint job. It will be a one and done, and if an issue comes up with the tint, they will only remove it, but not fix it. So, Justin Boyd keeps changing the terms to his own liking and to his own convenience and without any consideration on consumer protection Laws and the rights of the customer who has paid in full. Thus, on the Saturday of 11/29/25 I left the dealership without the car tinted and without proper invoice as to the spending of 1999.00$. So now I am still left with the issue that I am not being provided with itemized charges of add on of tint, lack of transparency for the add on invoice charge. How does it make it ok that the sales manager and finance at Bates Nissan cannot provide transparency of itemized add on to the paying customer and not allow the customer to have documentation that itemizes the extra charge, change the terms on making it uncertain as to how the customer should proceed should there be an issue related to the tint job that cost a lot of money? Simply Unacceptable!