Testimonials

I’m really happy with my Dodge Ram 1500 Quad Cab and with how I was treated throughout the whole process. Kevin “KJ” Cornier was completely clear and open with me — no secrets, no BS, just honest and straight to the point. He genuinely listened and kept things moving smoothly from start to finish. The management team accepted my trade and truly worked with me, and I felt respected the entire time. If you’re looking for a fair deal and people who actually treat you right, I’d recommend this team without hesitation.

To be honest. Kevin took really good care of us with the sales process. Also, the sales manager Bertram came out to ensure our process was streamlined. Overall they were very helpful and answering every one of our questions plus took care of any concerns we had during the sales process. Thank you Bates Nissan, for our new 2025 Nissan Sentra, SV!

I had a great experience purchasing my car last week, and Kevin (KJ) Cornier played a huge role in making it so positive. From the beginning, Kevin truly listened to my wants and needs, rather than trying to push me into something that didn’t fit. He was attentive, knowledgeable, and very respectful of my time. What stood out most was how he gave me space throughout the process. There was no pressure, no hovering, and no harassing behavior that can sometimes come with car sales. He checked in when appropriate, answered my questions honestly, and allowed me to make decisions comfortably and confidently. KJ followed through on everything he said, worked hard to meet my needs, and made the entire experience smooth and stress-free. If you’re looking for a salesperson who is professional, patient, and genuinely focused on helping you find the right vehicle, not just making a sale. I highly recommend KJ. I would absolutely work with him again and would confidently refer friends and family to him.

The team at Bates Nissan made my car-buying experience very smooth and enjoyable. I briefly chatted with the staff about available cars, made a selection, and then sat back and let the team of professionals do their work. The finance department was very transparent in providing options, which added to this positive experience. Finally, the HOME DELIVERY was the icing on the cake. I was so thrilled to see it coming into my driveway. Love my new car. Thanks to Kevin, Rayford, Lauren and Jason for such high level customer service 👏 👌

I had a really great experience with Bates. I was in the market for a new vehicle and they delivered. After speaking to Mr. Josh Snyder, the Internet Sales Manager, he assured me that the price listed on their website was the price, plus TTL, I was going to pay. I was not pressured or made to feel, forced to use their finance company, but was embraced and the process expedited for being Pre-qualified through my own financial institution. Mr. Justin Byrd was very welcoming and he did a fantastic job answering all of my questions. He even desired to fill up the vehicle, which is not common practice for pre- owned vehicles. Nevertheless, my overall experience at Bates Nissan was top notch. Thank you all so very much and I am very pleased with the vehicle, the service and quality of the staff.

Very nice place

Had a very pleasant experience here! Clay, Christy, and the rest of the team made me feel like family! Couldn’t ask for a better team. Much better experience than that *other* Nissan dealer a few towns over

Ramon sales thanks you soooo much!

Tremayne Evans is hands down one of the best car salesmen at Bates Nissan in Killeen, Texas. His professionalism, product knowledge, and genuine care for his customers truly set him apart. He takes the time to listen, explains every step of the process clearly, and made sure we left confident and satisfied. Tremayne brings positive energy to every interaction, making the car-buying experience smooth and enjoyable. If you’re looking for someone you can trust, Tremayne Evans is the person to see at Bates Nissan.

Great place thanx for everything!!!

Our experience with Jiovanni was one of the best ones we’ve had buying a car! He was so resourceful in accommodating our needs.

Jiovanni and Bertram were super easy to deal with from the moment we walked on the lot to signing the papers. Honest individuals.

Kevin "KJ" Cormier was awesome to deal with. No bs and to the point, which is what I like. Thanks, KJ.

The Service Advisor Alex Dickerson, demonstrates the core values of ethics, tenacity, and perseverance in doing business, and business operations. The Service Advisor Harolyn Humphrey, demonstrates the core values of altruism, politeness, and prosocial communication skills. The Service Advisor David Valenzuela, demonstrates the core values of moral integrity, scruples, and dedication of serving the needs of his clients. The Service Advisor Billy Baker, demonstrates the Core Values of assertiveness, dedication, and Team Cohesion.

Excellent service, as always. I took my vehicle for an oil change and Alex was awesome. He made sure I was well informed every step of the process. He provided me with additional information on service my vehicle would be needing soon and the price of the work. He was personable, knowledgeable, and very courteous. A true professional. P.S. the coupon for discounted service was not a bad deal either :).

Highly recommend KJ with Bates Nissan! He has great communication and willing to answer all of my questions! Everyone at the dealership is friendly and welcoming. Highly recommend KJ and all of the Bates Nissan crew! Thank you for making this the smoothest transaction to date!

I brought my 2025 Kicks in because of a recall involving the central dash display. I was able to get an early morning appointment (my preference) and the work was completed within 1 hour. The waiting area for customers was comfortable and coffee/snacks were available. The staff I encountered were all very friendly and informative. I was completely satisfied with my visit.

Great and professional service

Fair and transparent dealership that will work with you. Tyler and Bertram were patient and worked with me on price.

(Translated by Google) I bought my first car there, and they provided excellent service. May I purchase another vehicle from them. My husband and I are very satisfied with the service they provided when we needed it most. (Original) Mi 1er carro lo compre allí, excelente atención. Dios permita adquirir otro vehículo con ellos. Mi esposo y yo estamos muy satisfechos con el servicio que nos prestaron en el momento que mas necesitabamos.

KJ did a great job, let us check out car inventory. Easy going and knowledgeable. We purchased a 23 Nissan Rogue. Keep up the great work. We recently returned almost a year later and bought a Nissan Kicks and Once again KJ (assisted by Michael) did a fantactic job. Highly recommend.

I recently purchased a Pathfinder from Bates Nissan. I had previously purchased a Rogue so I already knew this dealership was pretty great. I did however previously buy a lease from Garlyn Shelton in Temple. My sales representative was James and when the time was approaching to turn the car in or buy it James no longer worked there. I was not really wanting to go all the way back to Temple to trade in the car but they had told me I had to. I liked the way they treated my car at oil changes - always got it back with a wash and vacuum. So I did not mind too much that I had to take the car back there. So I return one day approximately six months before my turn in date. No James. The only reason I am there is because I received a call telling me I had to bring it in for a pre-inspection to end of lease. I tell them I am thinking of trading the vehicle in and James told me to wait until my trade date and I would have Ten Thousand to trade with. If I turn in early I with have to pay. So the lady says oh you think you want to trade it in? I said yes. She goes and gets this guy who looks very put out. Like why am I wasting my time on them. Then he asks us what we were thinking about. We told him our thoughts on a truck all this time we are just standing in the corridor. My mother and I do not do will just standing in one place. Eventually after a lot of talking us out of this and that he tell us we have to pay. It does not matter if we weight a day or six months we will still have to pay $3000. He was rude, crude, and socially unacceptable. So we left deciding that we would just keep the car. A month or so later I get a letter from Nissan. I call them and ask them do I have to go back to the dealer that sold me the lease. They said no. They said I would not to pay the $395 disposition fee if I bought another Nissan. He told me I would have to pay tax title and license if I chose to buy my Rogue. Mom and I talked things over and agreed there was no way we were going back to Temple. We drove to Bates and looked for Jeremiah. No Jeremiah so they handed us off to Mike Vale. He was awesome. Very kind told us everything about our car and exactly what would or could happen if we wait until February. He then told us about the deals that were going on right now and what would happen if we turned the car in early. He gave us our choice and let us make it. He then asked us if we chose to go ahead and get the car we were looking at now what payment were we looking at. What did we want to pay each month. He said let’s just take a look and see if this is even an avenue available to you. So we told him. They got us our price. Naturally this helped us with our decision. We now have a beautiful Pathfinder. I like going to Bates because it always feels like walking into a family friendly environment and I know I can trust them to do exactly what they say they will do. I can trust them to give me an oil change not say they did and charge me. I can trust them to change my break pads and not say they did keep the parts and charge me. I can go to Bates Nissan and tell them what is happening with my car and they believe me. The technician will drive the car with me and let me drive the car to show him. Then he can show me what is happening and why instead of just say we checked it nothing is wrong. I can trust this dealership with any problem and they will help. I fully and completely recommend them.

Nice people, great service

Have them install my license plates when they came in.

It was pouring rain that day and after it stopped we decided to stop by at Bates Nissan because I've been eyeing the Pathfinder. They were about to close that day but KEVIN " KJ " CORNIER was happy to assist us. Actually, I was planning on buying a car by Oct-Nov😅. The negotiation went smooth so I went home with my brand new car that same day! So if you guys are looking for a car, look for KEVIN " KJ " CORNIER! Thank you so much Kevin, Mr Bertram and the whole Bates Nissan team! Till next time! I'm loving my Pathfinder 2025 😍

We went here right when they was about to close. Kevin helped my wife and i looked at the car we wanted. He was professional, kind, honest, and all around great sales man.

I recently purchased a car with the help of Tyler, and I couldn't be more satisfied with the experience! From the moment I walked into the dealership, Tyler was welcoming and attentive. He took the time to understand my needs and preferences, guiding me through the options without any pressure. Tyler made the entire purchasing process smooth and enjoyable, ensuring I felt comfortable every step of the way. I left the dealership feeling confident in my decision and excited about my new car. I highly recommend Tyler to anyone looking for a hassle-free car buying experience! Thank you, Tyler!

Great experience, if you need a car look for Mike V. He will do his best and work with you. Friendly staff comfortable atmosphere. Highly recommend Mike V.

Kevin "KJ" was our salesperson and he was great to work with. He listened to what we wanted and went to work with the help of his manager, Bertram. We visited Monday, they located the exact car we were looking for and had it there Tuesday morning. The deal was a smooth process and we took delivery after only an hour. I definitely recommend Kevin. He knows his cars and will work to make sure you're happy. Tell him Yasmin sent you.

Went in for a recall service and the Bates team was wonderful!

Bates Nissan is the best. Excellent customer service. Friendly staff in both sales and service. Highly recommend them.

My second vehicle purchase would definitely recommend. Great experience, no hassle, awesome sales team and service. I wouldn’t waste my time anywhere else.

The service advisor David Venezuela is the personification of Excellence in achieving superb customer satisfaction he will go above and beyond the Call of Duty to meet customers needs I highly recommend that he is nominated for employee of the year or service advisor of the year meritors pay increase job promotion and a 6-week paid Cruise because he always goes above and beyond the Call of Duty to meet customers needs and performs his duties with diligence and tenacity

Absolutely love my experience.. I recommend to everyone go see Micheal Veal. He is a great Guy and will get in the car u want. Everyone at Nissan Bates is Super friendly.

KJ and Bertram were solid while assisting me in purchasing a new vehicle

Alex is pure class & embodies the highest level of customer service you can only hope for.

I had to take my truck in this week to this location due to information from my Nissan app and my vehicle not starting. The service representative was David and I am used to being able to receive updates or get in contact with the representative taking care of my vehicle. This was not the case after not being able to contact the individual and leaving messages, only to finally receive an update by closing time both days. This happened in two days of my vehicle being there and after no response until late in the evening I asked to speak with a manager which I pretty much had the same thing happen with being put on hold until I couldn’t wait any longer. When I lived in the area I would rather take my vehicle to Temple at Garlyn Shelton Nissan.

Bates Nissan To provide an update, after entering complaint, another manager Josh reached out to schedule the tint service for my new car and did confirm that the tint has warranty with the shop tinting. Josh also allowed me to drive my car myself to the tint shop. On 11/25/25 I had to buy a new car. At the time of purchase on 11/25/25, Justin quoted additional add on 1999.00$ for a tint job for the new car along with inclusive PMA pre-paid maintenance. I agreed to have the vehicle tinted. When reviewing the paperwork provided by the sales mr. Boyd, I noticed that the price of the add on tint service was not listed/ itemized; instead Justin rounded up the add on to the car dealer price-with the car purchase price and there was no itemized listing or any other receipt/invoice for the additional pay. Concerned I inquired about it with the sales Justin. Justin replied that this would be too easy to get as an additional paperwork. On 11/28/25,Justin instructed me to bring the car to get it tinted for the morning of Saturday 11/29/25 at 9:00am. I brought the car at Bates at 9:00am an appointment Justin scheduled himself. At the appointment for tint, I mentioned my concerns, and mr. Boyd with a dismissive attitude criticizing me for making the process complicated despite of their shortcomings reluctantly provided an additional paper for me to sign of PMA in which it shows 367$ invoice of PMA maintenance,but still the rest of the amount of 1999.00$ not listed. So, minus 367$ the PMA, it leaves 1633.00$ unaccounted for as for the tint job. So, how much of this is the tint job? This is a puzzle mystery that sales management refuses to provide itemization for and I have no knowledge as a paying client. On11/29/25 Justin took the car keys to get the car tinted and did not allow me to drive the car to the shop nor allow me to look at the tint that would be put in my car. After having waited for sometime, Justin returned to tell me that the car would not be tinted contrary to his own confirmation to bring the car at 9:00am to tint. So, I was lied to about getting the car tinted on 11/29/25 despite the fact that I pre-paid for it and did exactly as he instructed. To this day he did not provide me with the itemized receipt for the 1999.00$ he charged me for. I would not be able to know what kind of tint they will put on the car despite the fact that I pre-paid for it, nor would I be able to practically see the level of visibility and how that would look from the inside of the car. Initially on 11/29/25 he informed that any issues/ tint warranty for the job would have to be dealt with the tint shop and the request made through the dealership. Whereas on 12/11/2025, as I picked up my car's registration and I reiterated that I would need to practically see the visibility level of the tint, to which Justin responded that I can check online on the tint level, and still not practically possible for me to visibly see the tint VLT;I would not be able to know what kind of tint will be put in my new car. In addition, Contrary to what he told me pre-sale on tint warranty with the shop, Justin stated on 12/11/25 that there will not be warranties at all on the tint job. It will be a one and done, and if an issue comes up with the tint, they will only remove it, but not fix it. So, post-sale Justin Boyd kept changing the terms for the tint job to his own liking and to his own convenience and without any consideration on consumer protection Laws and the rights of the paying client. Thus, on the Saturday of 11/29/25 I left the dealership without the car tinted and without proper invoice as to the spending of 1999.00$. How does it make it ok that the sales cannot provide transparency of itemized add on to the paying customer and not allow the customer to have documentation that itemizes the extra charge, change the terms on warranty-with uncertain on how the customer should proceed should there be an issue related to the tint job that cost a lot.

They took advantage of the fact that I was recovering from major surgery and had to walk with a back brace and walker and was able to distract me when I asked the purchase price of a older vehicle. They ripped me off badly and I am disgusted with myself for not realizing it until it was way too late. Shame on you! I am telling everyone I know to never go here for a vehicle.

To provide an update, I did contact Bates about the issues I had experienced, and luckily the sales manager named Josh reached out and set up the day for the tint service to my car, and provided me with option to drive my own car myself to the tint shop. This felt like an accomplishment specially since the first sales Justin did not allow me to drive my own car to the shop. Josh also confirmed that there is warranty on the tint job with the shop. On 11/25/25, I had to buy a new car. At the time of purchase on 11/25/25 Justin Boyd quoted additional add on of1999.00$ for a tint job for the new car along with inclusive PMA pre-paid maintenance. I agreed to have the vehicle tinted. When reviewing the paperwork provided by the sales mr. Boyd, I noticed that the price of the add on tint service was rounded up with the car purchase price and there was no itemized listing or any other receipt/invoice for the additional pay. I inquired about it with the sales Justin. Justin replied that this would be too easy to get as an additional paperwork. On 11/28/25,Justin instructed me to bring the car to get it tinted for the morning of Saturday 11/29/25 at 9:00am. I brought the car at Bates at 9:00am an appointment Justin scheduled himself. At the appointment for tint, I mentioned my concerns, and mr. Boyd with a dismissive attitude about my concerns provided an additional paper to sign of PMA in which it shows 367$ invoice of PMA maintenance,but still the rest of the amount of 1999.00$ not listed. So, minus 367$ the PMA, it leaves 1633.00$ unaccounted for. So, how much of this is tint job? This is a puzzle mystery that sales management refuses to provide itemization for. Moreover on 11/29/25 Justin took the car keys to get the car tinted and did not allow me to drive the car to the shop nor allow me to look at the tint that would be put in my car. After having waited for sometime, Justin returned to tell me that the car would not be tinted the day he told me to bring the car. So, I was lied to about getting the car tinted on 11/29/25 despite the fact that I pre-paid for it and did exactly as he instructed. To this day he did not provide me with the itemized receipt for the 1999.00$ he charged me for. I would not be able to know what kind of tint they will put on the car despite the fact that I pre-paid for it, nor would I be able to practically see the level of visibility and how that would look from the inside of the car. At the time on 11/29/25 he informed that any issues/ tint warranty for the job would have to be dealt with the tint shop and the request made through the dealership. Whereas on 12/11/2025, as I picked up my car's registration and I reiterated that I would need to know the visibility level of the tint, to which Justin responded that I can check online on the tint level, and I will not be able to know what kind of tint will be put. In addition, Justin stated on 12/11/25 that there will not be warranties on the tint job. It will be a one and done, and if an issue comes up with the tint, they will only remove it, but not fix it. So, Justin Boyd keeps changing the terms to his own liking and to his own convenience and without any consideration on consumer protection Laws and the rights of the customer who has paid in full. Thus, on the Saturday of 11/29/25 I left the dealership without the car tinted and without proper invoice as to the spending of 1999.00$. So now I am still left with the issue that I am not being provided with itemized charges of add on of tint, lack of transparency for the add on invoice charge. How does it make it ok that the sales manager and finance at Bates Nissan cannot provide transparency of itemized add on to the paying customer and not allow the customer to have documentation that itemizes the extra charge, change the terms on making it uncertain as to how the customer should proceed should there be an issue related to the tint job that cost a lot of money? Simply Unacceptable!

A MAN BY THE NAME NATE NEED TO BE REPLACE FROM HIS POSITION ASAP NOW

MANAGER BY THE NAME NATE NEED TO BE REPLACE i bought a Chevrolet spark.they put two front tires on the car. I noticed that the front left tire i constantly kept putting air in the tire so I went back to Dennis eakin about the issue so the man at the desk where you check your can in for service said they wasn't going to fix it unless I pay $95.00 to fix the valve stem ,I said I have extra insurance and further more your worker put the tires on and if he had done it right I wouldn't have had this problem and it's was their responsibility to correct the problem .and 95.00was excessive i think.so i went and call bates nissan and ask to speak to someone for a complaint. and the lady I'll let you speak nate i said,I want to speak to someone over nate I was put on the phone with Wilma and I explained everything to her and she looked at everything and she said that it should have been fix. she said to me come back and she will see that it will be fix,I replied I went.some where else and got it taken care of. I told her that I mentioned to the people who fix my tire what Dennis eakin was charging me the man said that was steep.and that's bad business. This is my story and I stand by it JOYCE CABRERA

Went in for an appt for oil change and tire rotation and ended up sitting for over 2 hours. No updates until advisor comes out and states can't rotate tires due to lug nuts swollen and if they took them off abd broke them I'd have to pay for new ones. Refused becaus never heard such a thing since I've owned Titans in Texas. Used to watch a video while service being done, none this time. Very disappointed and previously left Bates and went to Nissan in Temple and thought I'd try Bates again but I see now why I Left. Used to be a good dealership